We use Australia Post as our Domestic & International Shipping Provider.

Please allow 2-3 business days to process your order.

Orders placed on Friday or over the weekend will be shipped on the following Monday.

Delivery timeframe estimates are:

Domestic Shipping (Australia)

Parcel Post - Express:
NSW: 1-2 Business Days
ACT: 1-2 Business Days
QLD: 2-3 Business Days
VIC: 2-3 Business Days
SA: 2-3 Business Days
TAS: 2-3 Business Days
NT: 2-4 Business Days
WA: 2-4 Business Days

Parcel Post - Standard:
NSW: 2-4 Business Days
ACT: 2-4 Business Days
QLD: 3-5 Business Days
VIC: 3-5 Business Days
SA: 4-6 Business Days
TAS: 4-6 Business Days
WA: 5-8 Business Days
NT: 7-10 Business Days

International Shipping (Outside Australia)

Express:
NEW ZEALAND: 5-8 Business Days
UNITED STATES: 4-9 Business Days
UNITED KINGDOM: 4-8 Business Days
CANADA: 4-8 Business Days
Other international location timeframes can be viewed here: Australia Post

Standard:
NEW ZEALAND: 7-12 Business Days
UNITED STATES: 6-12 Business Days
UNITED KINGDOM: 6-12 Business Days
CANADA: 6-12 Business Days
Other international location timeframes can be viewed here: Australia Post

*Note, the above timeframes are a guide only and the following applies.
Delivery estimates should be used as a general guide only.
Items may be held longer than usual by Australian and overseas customs authorities.
All estimates are for metro destinations – items sent to regional and rural locations will likely take longer.

Nakobe takes no responsibility for delays caused by Australia Post or their affiliates.

Customs & Taxes for International Customers

We do not collect customs fees or import charges.  Some international shipments may be subject to customs fees. These fees are to be worked out between the customer and customs direct.

We hope that you love your new Nakobe pieces.

However if you don't, no stress!

You can return your items within 14 days of delivery, for a full refund*

No change of mind returns will be accepted on limited edition Christmas Patterns, only accepted if faulty.

Please note that it is the customer’s responsibility to pay for all shipping costs when returning their item/s

The item must be returned in its original condition, unworn, unwashed, unmarked, no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.

To return, send back items within 14 days of delivery date and keep your tracking number. Then email us with your name, order number, return tracking number.

Return Address
NAKOBE
PO BOX 5060 
Gold Coast MC QLD 9726

We have the right to refuse a return if a returned item does not meet the above conditions. All refunds are for the item price only and does not include any delivery charges. 

Due to limited stock availability, we only offer refunds, and do not exchange.